Lifetime Warranty

Dear Valued Customer,
Thank you for contacting the Halo Mattress Warranty Department. We take great pride in the quality of the products we sell and appreciate hearing from you. Per your request, enclosed are the Warranty Claim Form and Warranty Policy.
In order to ensure that you are properly assisted, please:
1. Familiarize yourself with the Warranty Policy to confirm that your product is still covered under its warranty. Please keep in mind the section of the Halo Mattress Warranty that explains what is not covered. These items include:
a. Transportation (delivery or replacement)
b. Sleep sets that are in unsanitary condition
c. Normal body impressions (1.5” or under)
2. Take three pictures of your mattress without bedsheets or bed protectors, exposing the mattress in its entirety.
3. Take a fourth picture of the tag (law tag) that’s attached to the mattress.
4. If applicable, take a picture of the mattress protector where it failed and a picture of the tag on the mattress protector.
5. Complete the Warranty Claim Form and submit with the pictures to halomattress@gmail.com
Please allow 24 hours after receipt to respond. We appreciate your time and patience during the claim process. Our goal is to make this as easy as possible for you, and to ensure that you are assisted in a timely manner.
Sincerely,
Halo Mattress Warranty Department
Halo Mattress is dedicated to pursuing people-first innovation to improve life and transform our relationship with sleep. We believe that sleep has the power to change our lives. It is the path to feeling more fulfilled and finding a deeper connection to the beauty of life. More than just making mattresses, we are defining a better way to live by perfecting the art of sleep wellness. We’re an independently owned company with a tradition of quality manufacturing in the U.S. with a commitment to superior customer service.

Sleep has the power to change our lives.
MANUFACTURER’S WARRANTY & GUIDELINES
Please review our warranty policy and care guidelines to ensure your full satisfaction of our products and understanding of how to care for it as well as its warranty coverage.
WHAT TO EXPECT
Mattress Dimensions: Due to differences in materials and construction, mattress dimensions can vary by manufacturer, with an industry standard of 1-inch tolerance. Halo Mattress sizes are:
Twin: 38”x 74” Twin XL: 38”x 80”
Full: 53”x 74”
Queen: 60”x 80”
King: 76”x 80”
Cal. King: 72”x 84”
Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may take time to get your body accustomed to your new bed. This period typically varies from 1 to 4 weeks as your muscles and joints adjust.
Body Impressions: The comfort layers of a mattress naturally conform to your body and often result in impressions. These body impressions are normal and therefore do not mean the mattress is defective.
To prevent excess body impressions, you must rotate your mattress whether it is one-sided or two-sided.

Mattress Durability and Life: The Better Sleep Council suggests that the average effective life of a new mattress is 8-10 years. This is determined by your unique needs and preferences. The effective mattress life is based on comfort preferences and not manufacturing defects. Like a good pair of shoes, they wear in and become more comfortable over time, but eventually wear out due to no fault in their manufacture.
Bed in Box Expansion and Smell:
• Please allow your compressed mattress 24-72 hours to fully expand.
• Do not keep your compressed mattress boxed for longer than 4 months.
• Off-gassing may cause you to notice a ‘chemical smell.’ This occurs after the packing is removed and should take only a few days to clear up.
MATTRESS CARE
DO NOT:
• Allow your mattress or foundation to become stained, soiled or unsanitary. This will void your warranty.
• Jump or stand on your Diamond Mattress Sleep Set. Misuse of this kind could cause unnecessary damage and will void your warranty.
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• Place your mattress on any uneven surfaces.
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Proper Frame is Necessary: A stable, supportive frame is necessary to prevent sagging. To comply with the warranty, Queen and King size beds must be on a frame that has solid center support. The Queen must have at least one center support leg, and the King must have at least two legs to ensure proper bed support.
Make sure that all the legs are level.

Proper Foundation: It is important to replace an existing box spring with a new model when investing in a new mattress. Using an old boxspring with a new mattress has three disadvantages:
• The new mattress may feel different once it is set up at home.
• The old box spring may not have the proper support and will thus negatively affect the feel of the new mattress.
• The new mattress may to sag or wear more quickly

Move Mattress Correctly
moving your mattress voids your warranty.
Frequently Rotate Mattress: Rotating our mattress equalizes the natural compressions that normally occur. Refer to WHAT TO EXPECT section above regarding prevention of body impressions.
WARRANTY
HALO MATTRESS LIMITED NON-PRORATED WARRANTY
Halo Mattress warrants your new mattress or foundation (the “Products”), except for bed handles, cover fabrics and corner guards, to be free from defects in material and workmanship (“defects”) existing at the time of manufacture and appearing within the applicable warranty period. Halo Mattress’ standard warranty is a 20-10 Year Limited Non-Prorated Warranty. However, select direct contact models come with a 25-Year Non-Prorated Warranty.
The warranty is effective whether the mattress is purchased with matching foundation, or either mattress or foundation is purchased separately. However, use of an improper foundation may cause damage to the mattress and voids this warranty.
Halo Mattress maintains sole discretion regarding the repair or replacement of products. Your product will be repaired or replaced without charge according to the terms set forth in this warranty, should the defect be due to faulty workmanship or structural defects. Charges will be applied for items not covered by the warranty, such as the mattress fabric and handles.
This warranty is valid only for the original purchaser, and valid only for residential use. Contract and commercial usages are not covered by this warranty.
The 120-night sleep trial applies to qualifying/select models only.
WHAT IS COVERED UNDER THE WARRANTY?
Manufacturing defects related to component materials or construction “defects”:
MATTRESS
• Body impressions at or greater than the below:
• Warranty A: Quilted top, greater than 1-1/2 inches
• Warranty DC: Smooth top, greater than 3/4”
• Coils or wires that are loose or protruding through the fabric
FOUNDATION
• Splitting wood, loose or sagging beams
• Wood or metal protruding through the fabric
• Covered for 2 years from purchase date